Mobile Servicing Saves UK Businesses more than £1 Million a Year, According to Volkswagen Commercial Vehicles’ Research


Demand for mobile servicing by 71% of van drivers prompts surge in remote units

Mobile Service Clinics saved UK businesses an estimated £1.1 million last year

Almost 10,000 vans were visited by technicians at over 4,000 locations in 2018

Remote servicing reduces downtime by checking vans wherever is most convenient for customers

Demand for mobile servicing has surged in the past year resulting in an estimated £1.1 million saving for UK businesses.

Volkswagen Commercial Vehicles’ figures show almost three-quarters of van drivers (71%) find the offer of a mobile servicing unit attractive as it saves time and money with businesses in Greater London most likely to make use of the facility, due in no small part to the additional time taken to drive in the capital.

Some 21 Volkswagen Van Centres now offer Mobile Service Clinics, and technicians carried out almost 10,000 jobs at over 4,000 different locations last year, saving fleets a combined 10 years of vehicle downtime.

Time off the road costs businesses up to £500 per van, per day with Mobile Service Clinics able to significantly reduce or eliminate these costs by removing the need for vehicles to spend a day booked in at a Van Centre for scheduled maintenance.

Instead, Van Centres are able to dispatch a specially converted Volkswagen Crafter, kitted out with an array of on-board tools including compressed air jacks and even a hand wash basin, to the home, workplace or fleet base. Technicians operating the Mobile Service Clinics are able to carry out service work, inspections, A/C servicing, MOT repairs, minor warranty work and software updates remotely, while the vehicles are not being used.

Volkswagen Commercial Vehicles launched the pioneering Mobile Service Clinics in December 2016 with just three vans. Now, with 21 Van Centres on the books, sites are expanding to run multiple vans to keep up with demand.

Mobile Service Clinics form part of the brand’s Working With You promise alongside the offer of extended opening hours to further ensure fleets can be serviced when they’re not working.

David Hanna, Head of Service and Parts at Volkswagen Commercial Vehicles, said: “Our message is clear – we’ll work when you’re not – to minimise downtime and reduce associated costs, which is consistently one of the biggest issues for our customers.

“We’re committed to working as a trusted partner alongside our customers to deliver an aftersales service that suits their needs in the short and long term. Innovative solutions like our Mobile Service Clinics help deliver on our Working With You promise and it’s clear from these figures what a useful option it is for our owners and fleets.”

For more details on mobile servicing click here: Volkswagen Commercial Vehicles’ award-winning range of products and services, or to find your nearest Van Centre, please visit

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